Head Office

Blue Bay Travel Ltd.
Unit 24,
Bellringer Road,
Trentham Lakes Technology Park,
Stoke on Trent,
Staffordshire,
ST4 8LJ

Useful Numbers

Blue Bay Travel Ltd
08444 999 333

Caribbean Warehouse
08444 999 330

Fax
08444 999 332

Admin Department
08444 999 352
or
08444 999 345
admin@bluebaytravel.co.uk

License Numbers

Agency - S4452
Group ATOL - 3973
VAT - 823 5935 18
Company - 5343019

ATOL exists to protect the public from losing money or being stranded abroad because of the failure of air travel companies. ATOL was first introduced in 1972 and it gives comprehensive consumer protection to 28 million people in the UK who buy flights or air holidays each year.

What is the benefit of ATOL Protection?

"ATOL" is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA). The vast majority of companies who sell air travel in the UK are required by law to hold a licence called an "ATOL".

ATOL protects you from losing money or being stranded abroad when a tour operator goes out of business. All licensed firms have to lodge bonds with the CAA so that if they go out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to finish their holidays and fly home.

ATOL protection is included in the price of a holiday booked with an ATOL holder, and there’s a Government-backed fund called the Air Travel Trust that steps in if any ATOL bond isn’t enough to look after everyone affected by a failure.

 

Our Advice to you is always ensure you get ATOL protection when
booking any package including Air Travel.

 

OUR PROMISE TO YOU

 

We are an independent travel company offering full consumer protection & every holiday we sell with Air Transportation is always fully ATOL Protected.

Maldives

Luke & Susanna

Thanks very much for the fantastic service. You were very professional and courteous and both Su and I were very impressed. It's so nice to have someone with good customer skills at the other end of the phone.

Thanks again and we cannot wait to go to the Maldives!

Dreams Cancun

Sue Kelly

I just wanted to say thanks for all of your help booking our Dreams Cancun trip. We got back on Sunday and it really was great for our group.

Your help and advice was very much appreciated. We are now counting down to the week at Dreams Punta Cana!

Victoria Golf Beach Resort

Lindsey & Shezad

Thank you very much for helping us choose and book our holiday, we had an absolutely amazing time in the Dominican Republic and the hotel was just right for us.  We would definitely come back to you again to book another holiday and I'll be recommending you personally to my friends, as you are extremely knowledgable, helpful and professional and you went out of your way to help us change bookings at the last minute.

Grand Sirenis Riviera Maya

Chris H

Just to drop you a line to thank you very much for your care and assitance in helping me book my holiday in Mexico. I have already passed on the web address to several friends. I can not praise you enough for your standards of care and attention. I would request that you pass my comments onto your manager or supervisor so they can appreciate how good you are at your job.

Excellence Riviera Cancun

Kathleen

We are just back from our stay at the Excellence Riviera Cancun.  You were right - 100% RIGHT!
 
We loved it so much, especially the food! So we just wanted to thank you personally for advising us to choose the perfect holiday location for my 30th.

The only negative we found was that we had to leave!!

Biyadhoo Maldives

Niru

Hello Jonathan,

Hope you are well.

I would like to thank you for all your hard work. You are excellent at your job, have a lovely manner and you are very helpful and kind. You are an asset to the company you work for.

I have told all my friends, work mates and family that if ever they want to book a holiday they should ask for Jonathan.

Excellence Riviera Cancun

Sheelah Holwel-Atkin

Hi all,

Just wanted to say  what a wonderful place the Excellence was and thank you so much for all your help. I am also looking forward to the Oyster Bay resort opening as I think that will be the next holiday we will be booking with yourselves.

Excellence Playa Mujeres

Anne Abbiss

Hi Leighton,

Thank you once again for the excellent service and commitment that you have shown when booking another holiday for us to Mexico. You have clearly taken the hassle and worry out of booking, not just for this holiday but also for our previous 2. I would look at using no one other than yourself and Blue Bay Travel for any vacation I book.
Excellence Mujeres really lives up to it's name, not only the hotel but also all of the staff and the amenities and that is why I am returning to the Excellence group for a third time.

Once again many thanks in affording us your exceptional professional service.

Kind regards

Excellence Riviera Cancun

Kathryn Edwards

We have just returned from the Excellence Riviera Cancun. It was perfect, everything that was promised in the booking was delivered.

We will always use this company to book Caribbean holidays from now on, in fact we are really interested in the Excellence Oyster Bay, Jamaica for next years holiday.

Thanks Again

Kuramathi Village

Paul

Hi Leighton,

We returned on Xmas eve after having a great time.

Just wanted to say thanks very much for your kind help and advice. I felt we got excellent value and it was all exactly as you promised.

Excellence Riviera Cancun

Colin Gunney

I have just booked a holiday through you for April next year (2009) to the Excellence Riviera Cancun hotel on the Riviera Maya in Mexico and I just wanted to compliment you on the standard of service and assistance we received.

I spoke to Peter last Wednesday and from start to finish he was superb. There was no big sale, just advice and information.  I was very impressed with him.

When I rang on Saturday to finalise a booking I was unable to speak to Peter as he was not working that day.  However, I spoke to Leighton who was equally as helpful.

If the rest of the booking/holiday follows in similar fashion we will be more than delighted.

It is highly likely that we will come back to you in future when considering further holidays (we are thinking of St Lucia, possibly a Sandals hotel in 2010 or perhaps the Maldives.

Best Wishes

Sunscape Casa Del Mar

Charlene & James

Dear Chris,
We would just like to thank you and your colleagues for looking after us while holidaying in the Dominican Republic at the fabulous sunscape Casa Del Mar. Your representative over at sunscape Casa Del Mar was fantastic - he is a credit to all of you.
Again thank you very much for making our holiday that extra bit special, I will definitely be recommending you to all who ask

Many Thanks.

The Royal Cancun

Helen Dale (Belcher)

We booked our holiday through the Caribbean Warehouse (Blue Bay Travel) in 2007. It was a special one for us because we were getting married there too. Through the excellent advice from Leighton we decided on The Royal in Cancun.
There were a few of us travelling and we were all flying from different airports and at different times, but it did not confuse them. They knew exactly what was going on and I had no doubt that the plans were in good hands. Leighton was happy to answer any questions – and there were a lot of those. He was even happy to talk to my mother-in-law on several occasions.
He must have the patience of a saint.
The team secured upgrades for the whole party so everyone was over the moon when we turned up. The hotel was better than we expected for the money we paid - it was exceptional. We were staying in the best hotel in Cancun and we couldn’t believe our luck.

Thank you Caribbean Warehouse for making our Wedding Day perfect.

Overall the customer service was excellent, everything about the holiday from booking it to the last day was a pleasure.
I would definitely recommend the Caribbean Warehouse to anyone who wants a Luxury faraway holiday. I will be using them for my 2008 holiday.

Kind Regards

Excellence Riviera Cancun

Wendy and Mike

Hi Kevin,

Well what can I say? We have just got back from two wonderful weeks at the Excellence Riviera Cancun. To sum it up in one word 'PERFECT'.

I wish to thank you for your expert and honest advice. Everything from the flights, transfers and the most amazing hotel I have ever stayed at was just top notch.

It is the first time my husband has ever said that he would go back to a place.

The swim out suite was located in the block you requested for us and it was just lovely (the best spot, in my opinion). I could go on and on but all the previous comments were spot on and say it all.

I would prefer to let you know how refreshing it is to find an agent with no agenda, you didn't pressure or pester us for the booking, you answered every question i had,expertly and told me not to waste my money upgrading any higher than i needed to. Just excellent service.

We loved it so much, we want to try the new Playa Mujeres Hotel and ask that you keep me posted on any specials you have for the end of the year or early 2009 as we are determined to go back.

Thank you so so much,

Wendy and Mike, Bromborough, Wirral

Excellence Playa Mujeres

G Scott Costello

Christina,

I can't thank you enough for all of the help that you have given us with booking our holiday.  I must have been the client from hell with all my changing and asking questions.  But you handled all of my enquiries with professionalism and understanding.  You are a credit to the Caribbean Warehouse and no doubt a much regarded asset.  Congratulations on your engagement.

Once again thank you for all your help,

Regards.

Excellence Riviera Cancun

Sara Law

Dear Kevin, Im writing to thank you for the excellent advice you provide when I booked a recent holiday to Mexico. My boyfriend and I were delighted with the holiday that you helped arrange for us last month. We stayed for two weeks at the hotel Excellence Riviera Cancun. The hotel was absolutely gorgeous and exceeded all our expectations. Your advice on this hotel - its adults only status, high standards of restaurants without any need to book, the fantastic level of service, quality and attention to detail - was spot on! Without your guidance, we may not have considered this particular hotel. So many thanks for taking the time to share your knowledge with me during a couple of phone calls prior to booking - we really appreciated this great customer service and I'll certainly use your company again in the future!

Best Wishes

Sara Law

Excellence Riviera Cancun

Judith Marsh

We came home on Monday from 2 Weeks of Heaven at the Excellence Riviera Cancun. I am already back on the Website purring over the Pictures. LUSH that is all I can say! We went to the Moon Palace earlier in the year & the Aventura Spa Palace last December, but this Hotel was another level above. I cannot fault a single thing, the Beach, Room, Restaurants & Service were simply stunning. I would recommend it to anybody who wants a memorable luxury holiday with no All Inclusive Wristbands!

Excellence Riviera Cancun Honeymoon

Ben & Jemma

We would like you to know that our Honeymoon was perfect in every way and this was due to a combination of things:

1. Overall Excellence of the resort it definately stands up to its name.
2. Entertainment Staff were exceptional in everyway especially Kevin Garcia and Jean Paul as they are very special young Men and become such wonderful friends to us on our stay at the resort. Also all the others were fantastic too! These guys are a great asset to the resort, they make everyone happy and will go out of there way to help the guests. Please can you inform their manager of the above and also how wonderful Kevin Garcia is, he will always have a place in our hearts. I must stress that you please pass this message on to Kevin Garcia and his manager Luis Miguel.
3. All of the staff, waiters, maids, garderners, bar staff, cleaners etc they are all fantastic and were always at our service with a smile on thier face (Especailly Marlene who worked around the sol bar area).
4. All of your staff individually carry out every aspect of their job excellently.

We could go on to say so much more but we will be here all night and day. Thank you so much for making our Honeymoon so special. We hope to go back next year to see them all, hopefully in May 2007. Please again can you make sure you pass our comments on to Kevin Garcia and his manager Luis Miguel. Many thanks again, Ben & Jemma

Mexico

Mitch & Jo

Hi Caribbean Warehouse, Hope all is well. We Had a MARVELLOUS time in Mexico - We enjoyed ourselves thoroughly! Thanks for recommending such a brilliant place. Could you please keep us informed of any deals that you think we may be interested in, we are looking to go away again in September of next year. One of the Carribeans maybe?? Its hard to find a travel agent who actually tells the truth about what they are selling. We will use the Caribbean Warehouse again and again im 100% sure! Been back over a week now - Now its plain to see why England is so depressing :(. Thanks again Caribbean Warehouse, Take Care.

Excellence Riviera Cancun

Kevin Johnson

We spent two fantastic weeks at the Excellence Riviera Cancun, challenging ourselves to find a fault with this resort, however minor. We failed. The resort is spectacular, the service is second to none, the facilities are top class. I would encourage everyone to visit this resort which has taken the all-inclusive concept to a new level. Congratulations Caribbean Warehouse, your service was first class, your package was by far the most competitive and your product was certainly the best!

Sandals Montego Bay

Eric Young

I was booking this for our 25th Wedding Anniversary, and it could not have been made easier by Peter and the gang at CW. They were so helpful. There is no way I would book through anyone else now. Anything you need to know they will find out. What a pleasure to deal with.

Jamaica

Simon Burton

Booked a holiday to Jamaica for myself and my girlfriend, got a great deal and a lot of help with choosing where to go and it was perfect for what we wanted. Will definitely be booking again next year.

Excellence Riviera Cancun

Jemma Kuegler

I have sent an email direct to the resort to thank them for a wonderful honeymoon, but if you could let them know how wonderful their Entertainment team are and especially Kevin Garcia who has become a very special friend to us. I just would like to Thank you for recommending this resort to us it was wonderful and as you say words can not describe how beautiful it is. Please keep me updated on prices to go on 14th May 2007 for 14nights either flying from Birmingham or Manchester as we are very keen to return for my Husbands Birthday. Also we met a couple that had booked through yourself too and would like to come away with us in May so hopefully more business for you! Thank you again for making our honeymoon so special, it has been a pleasure doing business with you.

Antigua

Brian Jones

Dear Caribbean Warehouse Just a brief note to advise you that Jean and I have now arrived home from a very enjoyable holiday in Antigua. The Travel & Accommodation were first class and I would like to congratulate you on the excellent way in which you organised the trip for us at very short notice. Everything went like clockwork with little or no effort on our part, and I really would like to Thank You for facilitating a very relaxing, and competitively priced holiday in such an efficient and effective manner. We will of course come back to you for our next holiday.

Secrets Capri

Greg Thompson

Hello Caribbean Warehouse, Thank You for your excellent service. I will return to Mexico it was the most enjoyable and rewarding holiday I can ever remember. Thanks for all your help from start to finish, the service was impeccable. I will recommend your company wherever I can. Greg.

Sunscape The Beach

Tony Crosby

Hello Caribbean Warehouse. We have just come back from Sunscape The Beach & wanted to thank you for organising a fantastic holiday at short notice. Everything was perfect from start to finish & the hotel was first class. The Holiday was amazing value for money & we will be in touch after the New Year to book again. Please keep me informed of similar holidays, Tony.

Blue Bay Getaway

Steve Crumm

Thanks for organising such a great value holiday. The hotel was perfect & everything about the holiday was right. I will call you in a couple of months to arrange our next trip.

Excellence Riviera Cancun

Angela Pyatt

Words cannot describe the Excellence Riviera Cancun. Simply stunning, The Hotel was fantastic & amazing for the price. The only bad thing was coming home, I cannot wait to go back. Angela.

Bahia Principe Punta Cana

Dave Sanders

Dear Caribbean Warehouse, Just to say how we both enjoyed our holiday (Dec 2nd) at the Bahia Principe. The hotel is true five star in our opinion. Junior suites are large, spacious and airy. The whole resort is very well cared for by all the lovely Dominican workforce. We took a trip into Santo Domingo the capital and although it took 3 hours to get there, was very worthwhile. Please feel free to point any of your prospective clients who may wish to visit this hotel, to us. We would be most happy to offer our detailed opinions on any aspect. Thanks again.

Sunscape The Beach

Jack

We have just arrived back from Sunscape The Beach, the holiday was great, the staff was fantastic and the food was excellent. Thank you to Kevin for recommending this Hotel. Jack

Sunscape The Beach

Darryl, Giselle, Lianne and Kirsty

Thanks for recommending and arranging our trip to such a superb holiday destination. We all had an absolutely fantastic time. The hotel/resort itself was immaculate. Friendly and efficient service from check-in to check-out.

Caribbean Warehouse & Excellence Riviera Cancun

Derek Beaumont

Kevin, got back from the Excellence Riviera Cancun in Mexico to your welcome home letter (nice touch) and feel we must write to thank you for what was the most surreal holiday we have taken. It was an excellent recommendation with first class facilities and excellent service. The only problem being the service was so good we spent a fortune on tips. We must commend you and your company for the helpful professional advice in the first instance regarding where to go and furthermore the smooth trouble free way that you conduct your business. You may remember I popped the question during the romantic beach dinner and am pleased to tell you Laura accepted! So the challenge now Kevin is how do you top that for our honeymoon? (provide suggestions please)We will most certainly recommend your company to our family, colleagues and friends and are sure to use your services again ourselves. We are contemplating a wedding in November 2006 probably in Dromorland castle Ireland so any ideas for a honeymoon would be welcomed. We had some excellent excursions through Aquaworld whom it might be worth you recommending as they were extremely helpful and professional. We also did dolphin discovery through Amstar in the lobby and also found these to be very professional. So once again thanks from us both it was the perfect place to propose and enjoy a romantic holiday. We can't thank you enough. Look forward to doing business with you again in the near future. We will be emailing your web address to our friends so we hope it brings u some business and our friends some holidays as great as ours, saving them a great deal of money as you did for us!!! Cheers, Derek and Laura.

Sunscape The Beach

Adele Donnelly

Having just returned from Sunscape the beach Punta cana we would like to thank Caribbean Warehouse for such an excellent service. The service was outstanding, and excellent value for money. We were given great advice before booking and felt the service was very personal. We will most certainly be booking again and will continue to highly recommend the Caribbean Warehouse. We have used many travel agents over the years, but found blue bay to be the best.

Excellence Riviera Cancun

Simon

Peter, we are now home from our visit to the Excellence Riviera Cancun. I must tell you that we had the most excellent time and that the hotel and resort was all you promised. The accommodation is top class, the restaurants are outstanding and all the staff at the resort was extremely welcoming, friendly and obliging. The flights in the Premium Class seating were very comfortable and worth the upgrade cost. I would like to compliment you on your helpful, patient and courteous attention to my enquiries and for your personal recommendation and advice about the Excellence Riviera Cancun. The Block you recommended for our Swim Out Room was perfect. We tried all of the bars and restaurants remembering to raise a glass to you. The Excellence will take some beating & next time we are looking for a trip of this sort, I will certainly contact you. Thank you again Simon.

Sandals Whitehouse

Phil & Krista

Stuart, Just wanted to let you know that we had a fantastic time in Jamaica. Sandals Whitehouse was superb and everything we could have hoped for. Thank you for your recommendations and your assistance with the booking.

Excellence Riviera Cancun

Sharon Spenc

we visited august 2005 and had the most amazing time, staff were all fantastic (ameblie was the best waitress ever) and hotel was to die for would go back tomorrow if I could, found out I was expecting my first baby while there it was my dream holiday where all my dreams came true.

Excellence Riviera Cancun

David Scott

Thanks for all your help in discovering this brilliant hotel. We all had a great time and would recommend the Excellence AND the Caribbean Warehouse to anyone. Thanks again.

Sandals Montego Bay

Eric Young

I was booking this for our 25th Wedding Anniversary, and it could not have been made easier by Peter and the gang at CW. They were so helpful. There is no way I would book through anyone else now. Anything you need to know they will find out. What a pleasure to deal with.

Excellence Riviera Cancun

Les Gifford

Hi Kevin Excellence Riviera Cancun was out of this world, truly the best Holiday we have ever had and its all down to you at the Caribbean Warehouse. We went the 1st 2 weeks in may and the place is sheer Indulgence, all the staff are Excellent Truly Truly worth it be using CW again and again many thanks. Les Gifford

The Royal Hideaway – Occidental

Pete J

We visited the Royal Hideaway for our honeymoon and absolutely adored it! The service was exceptional as was the suite. We loved all of the restaurants  & they had a great selection but Ventana’s was our favourite. The hotel was the perfect peaceful retreat but there were plenty of activities to keep us entertained for the two weeks. Thanks to Dianne for the recommendation & first class service throughout.

The Royal Hideaway – Occidental

Mark

This was our fourth visit to mexico & this was the best, the Royal Hideaway gave us the perfect base for a week of R&R. I think the best way to describe the suites, grounds & restaurants is LUSH. Thanks Mel you were right this place was just what we needed.

The Royal Cancun

Jason & Jo

This resort is absolutely beautiful, the staff are exceptional and the choice of food was superb. This was our first visit to Mexico & had it not been for our friends wedding at the moon palace we would not have even considered trying it. Jackie we really appreciate your honest advice about the Moon Palace, if it hadn’t been for you we would have booked there & that would have been a big mistake for us. We spent half a day there for their wedding & although they had a fabulous ceremony that hotel would not have been a mistake for us. The Moon Palace is great for a big wedding but not for a couple wanting to relax on the beach so the Royal was great. Jackie I will call you in the new year as we are thinking of antigua in February & your advice would we welcomed.

The Royal Hideaway – Occidental

Suzy

Just got home & had to email you to say what a fabulous time we had in mexico. The staff were by far the most attention of any resort we have enjoyed in the past, they just seemed to be able to do anything in an instant effortlessly. Anyway got to get back to my unpacking now & start dreaming about next year.

Moon Palace

Mandy

Kevin, just wanted to thank you for arranging the perfect wedding. We wanted a resort that catered for the needs of a big group with young children, teenagers and various older family members. This resort catered for us all & to think we got it in our budget & also got Jacuzzi’s in all our rooms Fabulous. I have passed your details on to all my friends, thank you for all your help along the way.

The Royal Cancun

Simon

Leighton, just wanted to thank you for sorting our honeymoon at the Royal Cancun. Exactly as you suggested perfect for us beach lovers, we made good use of the room service & the only disappointment was coming home. Thanks.

Moon Palace

Katie

Hi Jonathan,
Just wanted to thank you for arranging our trip to the Moon Palace, loads of my friends told me how good it is but I really didn’t expect it to be as good as they described. Loved the pool but in particular the cocktails at the swim-up bar, the fresh banana daiquiri’s were to die for.

Moon Palace

Rod and Jan

We stayed at the Moon Palace Nizuc for 10 nights in october & we had a blast. We loved almost everything about this hotel, the only negative was the long walk to the room but the golf buggies were available most of the time. We were originally put in the sunrise but one phone call & our room was switched to the Nizuc which was a little quieter & more to our personal choice. We tried most of the restaurants in both sides and the choice really was first class, you could stay there a month and not get bored.

The Royal Cancun

Mrs Steven

We stayed at Royal in Cancun for seven nights in September, the pictures just don’t do this hotel justice! From the moment you arrive at the lobby with the stained glass ceiling to the minute you leave it is like heaven. We got the glasses of champagne and cool towel reception like the Excellence did for us last year which sets you in the mood from the beginning. Our suite had the most amazing view, I cannot begin to describe the colour of the ocean. What a way to wake up every morning to be greeted by this spectacular view, although the resort is exceptional it wasn’t quite as good as the Excellence last year. We couldn’t put our finger on it but it certainly wins for location & without question the Ocean. We would go back but I think we might try somewhere different next year. Hopefully you can recommend somewhere, please feel free to email me back some suggestions.

Moon Palace

Lisa

Our first holiday in Mexico and what a way to start, everyone at the hotel was so polite. The maids, barmen, reception staff you name it they were amazing & never failed to smile or say hola. I couldn’t say a bad word about it and will definitely go back tomorrow.

Excellence Riviera Cancun

Chris & Emma

We would just like to thank you for your excellent service from start to finish. The hotel you recommended was far above our expectations and the room was just as you described it. We are already considering returning next year and will definitely consider booking through you again as our first option. This is the first time we have ever stayed at a hotel on an all inclusive package, and I must say that we were more than impressed with the dining options available. We didn't have to wait for a table once during our two week stay. The entertainment was great and we would like to say a special thank you to Jesus, Letita, Carlos and Abel and his team for making our stay a pleasant one.

As they say at the hotel "Excellente"

Moon Palace

K.Jones

What a superb hotel, the staff make this place, so friendly. Food was perfect in every restaurant with overwhelming options, enjoyed the breakfasts most, never had so much choice. The room was huge and the pools and gardens were fabulous.

Excellence Punta Cana

John & Norma Scott

Just to say that we had a fabulous holiday in Dominican Republic and one which we will probably repeat in Cancun with the Excellence hotel group - very impressed.

Thanks once more.

Dawn Nunn

Hi Chris,

I just wanted to say we had a fantastic holiday - everything went really smoothly, the hotels were good, the transfers ran on time and an added bonus for us was an upgrade to business class on the first leg!

So many thanks for your help and for our next holiday I will be contacting you to see if you can sort it out.

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