An Accessible Guide to Excellence El Carmen

September 13, 2017Martyn

By now we all know how incredible Excellence resorts are. With resorts in Mexico, Dominican Republic and the long awaiting Jamaican offering due to open mid 2018, they are synonymous with adults-only luxury. But did you know that the Excellence Group also pride themselves on making these destinations accessible to as many holidaymakers as possible?

Cue a trip to Excellence El Carmen where myself and my friend Jay enjoy a holiday in paradise and take note of the careful considerations for those looking for an adapted or accessible getaway in the Dominican Republic

Cast your eyes over Jay’s roving report from the field for all of the insider info:

1. Flat Walkways
All walkways from the moment you enter the resort are flat and smooth, making it a simple affair to tour the impeccable grounds with ease. My favourite area was by the beach where the boardwalk takes you right up to the sand and spans the entire distance of the Excellence El Carmen beachfront, you could always find me with a daiquiri, drinking in the sea air in my favourite sandy spot.


2. Access to all restaurants
Most of the restaurants are handily in one area of the resort so you haven’t got far to go to grab something tasty. When on an upper floor there is always an elevator available to ensure you don’t miss out on any of the 12 dining options. My favourite was Agave; the open air terrace paired with nachos and a margarita made the Mexican my top choice.


3. Restaurant Considerations
No matter which restaurant we chose, all of the tables were accessible and the staff were always careful to check if I would like to stay in my chair or would prefer to transfer to a seat. The staff were more than happy to guide me through the extensive buffet at The Kitchen Table and fill my plate with the freshest and tastiest food, whilst always checking if we had any allergies and noting the gluten free and vegan options in every dining spot.


4. There to help
The resort is well equipped to help with any ad-hoc mobility requirements you may have. The staff have contacts for mobility aid hire which came in useful when we needed to get a new chair charger, they even hire out beach chairs if you want to get closer to the sea.


5. Access to bars and theatre
We quickly settled into the Dominican laidback lifestyle and enjoyed frequenting the theatre of an evening and choosing a new cocktail from the endless menu each night. No matter where the entertainment was happening, I was always able to get involved and most importantly access the bars. I was sure not to miss the amazing fire show!


6. Ramped access to the pool
One of the main things I was looking forward to was dipping my toes into the warm Caribbean waters. It isn’t often that a resort has an accessible swimming pool so it was incredible to be able to join in the fun with ease thanks to the swimming pool ramp. The resort were happy to offer up a manual chair for me to transfer to, from which I was then able to easily access the water, and then headed straight to the swim up bar!


7. Accessible rooms
All rooms at the resort feature a walk in shower. Depending on your access needs you may want to check into an accessible room that offers additional considerations to help make your stay even easier. The accessible room we checked into was a Junior Swim-Up Suite. The suite was loaded with luxury and included everything I needed to help make my stay as simple as possible. The accessible features in the room included:

  • Low level section at the sink area
  • Wheel-in shower with seat
  • Handle bars by the toilet
  • Plugs next to the bed to allow easy wheelchair charging
  • Plenty of room under the bed to accommodate portable hoist
  • Walk in or wheelchair accessible closet
  • Accessible deck


Excellence Delivered

My 7 nights at Excellence El Carmen truly delivered and all of the thoughtful touches throughout the resort really helped make my stay that much easier. I really recommend this impeccable hotel if you are looking for a simple getaway without worrying about accessibility. I can’t wait to check out more of the Caribbean and beyond now.

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Getaway to Excellence El Carmen from only £1,448pp

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