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FAQs

What types of holidays do Blue Bay Travel specialise in?
Blue Bay Travel specialise in crafting affordable luxury holidays. Our passionate and experienced travel team expertly curates bespoke holiday packages to destinations across the world. Our popular holiday deals encompass beach holidays, city breaks and cruises.
How do I book a holiday with Blue Bay Travel?
To start your booking journey with Blue Bay Travel, you book directly on our website or get in touch with us directly via phone, email or live chat. For more guidance and advice about booking, our friendly team are on hand to help.
How does booking with Blue Bay Travel work from start to finish?
1. You can book directly on our website, or call our team to book on the phone. 2. You'll pay an initial payment deposit to secure your booking. 3. Once your payment is confirmed, receive your booking confirmation and ATOL certificate. 4.You can pay your remaining balance over time, with the final balance 14 weeks before your departure. 5. Once you've booked a holiday, you can easily manage your booking on our dedicated booking portal. 6. Post-booking support is available via phone or email to assist with any other queries you may have.
Are flights, hotels and transfers included when I book with Blue Bay Travel?
Yes. Flights, transfers and accommodation are included in the price of your holiday booking, as standard. You can read more about our Price Match Promise here.
What's not included in my booking?
Typically, in-flight seat reservations are not included in your booking unless specified. Bookings do not typically include premium or specific activities such as spa treatments. You can find out more on our Terms and Conditions page.
Does Blue Bay Travel offer protection and guarantees on my booking?
Yes. Every holiday you book with Blue Bay Travel comes with ATOL protection as standard. We also hold an ABTA membership.
Do Blue Bay Travel offer optional extras that I can add to my holiday booking?
Yes, you can! There are a range of optional extras which can be added to your booking for an additional fee. From airport parking and VIP lounge access, to booking exciting tours and activities in advance, we've got you sorted! Browse our optional holiday extras here.
How can I change, cancel or refund a booking with Blue Bay Travel?
You can make changes to your booking via the Booking Portal. For more information about cancelling a booking, read our Terms and Conditions, head to our customer knowledge base or contact customer service.
Does Blue Bay Travel offer deals, discounts or loyalty programmes?
Yes, we do! You can find exclusive holiday deals and offers via our Offers page, and we offer real-time limited deals on our Hot 20 page. If that wasn’t enough, you can head to our main menu and check out our ‘Deal of the Week’, too!
Can I contact Blue Bay Travel if I need help while traveling?
Yes you can! If you need help during your holiday, you can contact our 24/7 resort helpline and one of our team will be able to assist you. You can find out more in our customer knowledge base.