Package Holidays are the safest way to travel, with various protections to look after customers, including Financial Protection.
All our holiday are financially protected and this means:
Customers who are enjoying their holiday - will usually be completely unaffected. Flight times can vary in the event of a repatriation exercise which is where the Civil Aviation Authority would step in to organise bringing customers home. You would be asked for evidence that you have an ATOL protected package which is your ATOL Certificate, this will have been provided when you booked and paid and you should keep this with your other important documents.
Customers who are looking forward to their holiday - in the event of a failure, you would need to claim a refund of the money paid from the Air Travel Trust, a scheme which has provided protection to UK holidaymakers for a long time and is experienced in dealing with the failure of Tour Operators. We would assist our customers with any form completion. Immediately following the failure of any Tour Operator our priority would be with those customers affected with imminent travel dates but we would get to every customer due to travel as soon as possible.