Customer Reviews

Unfortunately, my experience so far has not been great and I would really like someone to contact me to resolve this. I received a quote for a holiday and agreed to proceed at that price. Around 12 hours later, I was then told the cost had increased by approximately £3,000. When I originally enquired, I made it clear that we were travelling with another family, and a separate quote was provided for them at the same time. Despite the significant price increase, we went ahead and booked our holiday. The other family were then ready and waiting to pay for the quote they had been given, but nobody has been able to confirm their booking. Instead, we seem to be getting repeated excuses and delays. We are now in the very frustrating position of having booked a holiday specifically to travel together, while the family we are travelling with still hasn’t been able to book. In the meantime, it appears that the price is continuing to increase. I appreciate that holiday prices and availability can change, but given that both quotes were requested together and it was made clear from the outset that we were travelling as one party, I don’t think this has been handled well at all. I would really appreciate somebody taking ownership of this now, contacting me directly and confirming what can be done to secure the other family’s booking as soon as possible.

I got a call from Ellie straight after making the booking online. She was polite and helpful and completed the booking making it all stress free.

Extremely helpful and very informative 👏

I have been booking holidays through Blue Bay Travel for a number of years and my travel advisor, Sarah-Jane, is absolutely brilliant. She responds quickly, has all the relevant information to hand and is super helpful and friendly. Wouldn’t go elsewhere.

Very experienced staff who are very helpful

I couldn't decide on a holiday destination but Steph was so patient. Steph allowed me to waffle on about where to go and was really knowledgeable on different destinations. The whole booking experience from start to finish was so easy. Going to the Dominican Republic. Thank you Steph.

Your staff are always very friendly & helpful !! I'll always give you first options.

Called backed promptly by a friendly, knowledgeable lady who quickly confirmed that we had booked with Blue Bay previously. She efficiently dealt with our booking and special requests. We feel confident that we will have another wonderful holiday.

I spoke to two staff recently- Steph and Kerry- and both were brilliant. They are very professional but friendly and make you feel like they genuinely want to find a good deal.

Helpful & Knowledgable agent. Happy to quote from different airports & lengths of time away.