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About the hotel

Escape to a brand-new ocean front resort built for families amid the wonders and ruins of the Mexican Riviera. With an ideal location, situated adjacent to the gated residential community of Puerto Cancun which features a golf course, marina, shopping, gourmet restaurants and cinema, endless activities await at this resort. Jump right in to the excitements of a resort offering everything your kids and teens need to have the time of their lives whilst offering the very best of adults-only indulgences for when you need some time away from the hustle and bustle. From water ports to a fantastic range of tours and excursions Sunscape Star Cancún is the perfect place to spend your sun-soaked days in the Mexican sun.

  • An incredible range of activities for every member of the family
  • Truly indulgent spa facilities including even specialised treatments for kids and teens
  • Sumptuous range of eateries to suite every palate
  • Opening December 2018

At a glance
Sunscape Star Cancun location
Family Beachfront Short Transfer Long Haul
Family Friendly


With brand new accommodations bursting with helpful amenities, Sunscape Star Cancún ensures a relaxing stay showered in comfort. Each accommodation offer an ocean view and includes as standard:

  • One king bed or two double beds

  • Private balcony or terrace

  • Complimentary Wi-Fi

  • In-room mini-bar refreshed daily

  • Coffee/tea maker (refreshed upon request)

  • Complimentary toiletries

  • Smart cable TV

  • Spacious bathroom with vanity and shower

  • Daily maid service

  • Alarm clock compatible with several electronic devices

  • In-room safe

  • Air conditioning with individual climate control

  • Iron and ironing board

  • Hairdryer

  • Rollaway beds and cribs*

  • Gaming consoles* *Available upon request, additional costs may apply

Deluxe Ocean View

Enjoy ocean rooms from a Deluxe Ocean View room featuring either a luxurious king-sized bed or two double beds.

  • Maximum occupancy: 4 guests with a maximum of 3 adults

Deluxe Ocean View Plunge Pool

Take a dip in your very own private plunge pool as you take in the ocean views from this Deluxe Ocean View Plunge Pool.

  • Maximum occupancy: 4 guests with a maximum of 3 adults

Family Connecting Suite

Connecting two Deluxe Ocean Rooms, this Family Connecting Suite offers an abundance of space paired with a private balcony featuring ocean views.

  • Maximum occupancy: 6 guests with a maximum of 4 adults

Sun Club Extras

Upgrade to a Sun Club room to enjoy the following benefits:

  • 24-hour room service included
  • Personalized check-in and checkout with concierge service
  • Exclusive Sun Club lounge with daily continental breakfast service, afternoon hot and cold hors d'oeuvres, exquisite desserts and fine liquors
  • Complimentary business centre in the Sun Club Lounge
  • Exclusive daytime access to the adults-only rooftop pool
  • Complimentary access to hydrotherapy spa area once during stay
  • Pillow menu available upon request
  • Upgraded bath amenities and mini-bar service (refreshed daily)
  • Exclusive access to Bluewater Grill Restaurant for lunch
  • Bathrobes and slippers
  • Gaming consoles menu available (upon request and subject to availability)
  • Private Sun Club snack bar and private service

Sun Club Deluxe Ocean View

Bask in the additional luxuries of Sun Club services from upgraded bath amenities to access to the exclusive Sun Club Lounge as you lounge on a private balcony to soak in the ocean views.

  • Maximum occupancy: 4 guests with a maximum of 3 adults

Sun Club Deluxe Ocean View Plunge Pool

Soak in a private plunge pool conveniently located on your own personal balcony as you enjoy the numerous benefits that come with this Sun Club room.

  • Maximum occupancy: 4 guests with a maximum of 3 adults

Sun Club Corner Suite

Offering additional space including a comfortable living area, the Sun Club Corner Suite is a luxurious retreat from the excitements of the resort with 24-hour room service and Exclusive daytime access to the adults-only rooftop pool as standard.

  • Maximum occupancy: 2 adults

Sun Club Family Connecting Suite

Give every member of the family their own space whilst enjoying the additional benefits of Sun Club status

  • Maximum occupancy: 6 guests with a maximum of 4 adults

Sun Club Honeymoon Suite Ocean View

Perfect for honeymooners, this luxurious suite offers everything you could need for a pampering escape away as you step out together onto your private balcony to take in captivating views of the ocean.

  • Maximum occupancy: 2 adults

Sun Club Master Suite Ocean Front

Lounge in serenity on your very own ocean front terrace before unwinding in the extensive living area.

  • Maximum occupancy: 2 adults

Sun Club Presidential Suite

Escape to the ultimate indulgence as you enjoy the more luxurious accommodation of the resort. From the elegant dining room to the serene living area, every space is catered to you ensuring the ultimate in relaxation and service including your very own ocean front balcony with sun beds and seating area, perfect for taking in the view. Add a connecting room with 2 double beds, living room and dining room area and enjoy a balcony with a seating area and sun beds.

  • Maximum occupancy: 6 guests (maximum 4 adults)


From à la carte delights to buffet feasts, a private wine cellar to stylish cafés, Sunscape Star Cancún offers a myriad of delights for you to tease your taste buds, all without reservation. Sunscape Star Cancun offers a variety of gluten-free and vegetarian plates at each of its restaurants, as well as access to six bars and lounges, serving unlimited international and domestic brand beverages including beach bar, disco for adults-only and Sun Club rooftop bar.

  • Dress Code:
  • Lunch: Casual, long shorts or capris, sneakers/tennis shoes or sandals. No sleeveless shirts for men. Women must wear a bathing suit wrap or cover-up.
  • Dinner: Casual Elegance, Sneakers/tennis shoes or dress sandals. Dress shirts with short sleeves or collared shirts. Long pants required for men. No sleeveless shirts or flip-flops.

Bluewater Grill

  • Adults-only à la carte international fusion
  • Opening hours:
  • Lunch 11am 5pm (Sun Club guests only)
  • Dinner 6:30 – 11pm


  • À la carte Mexican
  • Opening hours:
  • Dinner 6pm - 11pm


Pan-Asian cuisine with Teppanyaki tables

  • Opening hours:
  • 5:30pm – 10:30pm
  • Seating at the Teppanyaki tables can be arranged with the concierge.

Coco Café

  • 24-hour dining options allow guests to enjoy late night bites at the Coco Café.

Da Mario

  • Traditional Italian à la carte
  • Opening hours:
  • Dinner: 6pm – 11pm


  • Wine cellar for private dining located inside the Da Mario restaurant. Additional costs apply.
  • Opening hours:
  • Dinner: 6pm – 11pm

Star Plaza

-Self-service international bites

  • Opening hours:
  • Lunch 12:30pm – 5.30pm

Sunny Side Grill

  • Grilled snack bar
  • Opening hours:
  • Lunch 11pm - 3pm

Windows - International buffet restaurant

  • Opening hours:
  • Breakfast 7am - 11am
  • Lunch 12:30pm – 5pm
  • Dinner 6:30pm – 10:30pm


  • 8 restaurants

  • 6 bars

  • 4 pools

  • Spa & beauty salon including kids & teens treatments

  • Fitness centre

  • 24-hour access to food and beverage options including kid-friendly menu options

  • Land and water activities for all ages

  • Live music and local entertainment

  • Surf pool

  • Explorer’s Club for Kids ages 3 to 12 with supervised activity programs daily

  • Core Zone Teens Club (ages 13 -17 years)

  • Free Wi-Fi

  • Tours & transportation

  • Concierge services

  • Babysitting

  • Private romantic dinners

  • Complimentary and Premium Weddings & Honeymoons packages

  • Laundry services

  • Medical centre

  • Currency exchange

  • Business centre

  • Handicap accessible rooms

  • Gift shop

  • On-site event coordinators

  • Gluten-free and vegetarian options

  • Meeting facilities

  • No wristbands required

  • All taxes and gratuities included.

  • *Additional costs may apply for : Tours & transportation, babysitting, romantic dinners, Laundry services, medical center, currency exchanges


  • Unlimited-Fun® All Inclusive resort

  • 4 pools

  • Sunscape Spa by Pevonia®

  • Fitness centre

  • Spanish lessons

  • Cooking classes

  • Ping-pong

  • Board games

  • Water aerobics

  • Kayaks

  • Hobie cat

  • Snorkelling

  • Cocktail lessons

  • Tequila tastings

  • Introductory scuba classes

  • Surf pool - a new artificial surf technology for stationary wave surfing

  • Non-motorised water sports

  • Live music and local entertainment

  • Explorer’s Club for Kids ages 3 to 12 with supervised activity programs daily

  • Core Zone Teens Club for teens aged 13 - 17

  • Tours & transportation

  • Private romantic dinners

  • Gift shop

  • On-site event coordinators

  • *Additional costs may apply for : Tours & transportation, Private romantic dinners, Gift shop, On-site event coordinators

As the most family-centred hotel group in the Mexico and the Caribbean, Sunscape Resorts & Spas' hallmark Unlimited-Fun® all-inclusive programme creates fun-filled, worry-free, no-wristband holidays for holidaymakers of all ages.

Find out more about Sunscape Resorts & Spas

** Prices subject to availability.
Prices displayed are not live. Although updated daily, prices are subject to availability and can change at any time as suppliers clear stocks. Offers may be withdrawn without prior notice.