Moon Palace Cancun Moon Palace Cancun

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About

Located just 10 minutes from Cancun International Airport, Moon Palace Cancun is a five-star, all-inclusive beachfront resort that blends luxury with family-friendly convenience. Set along Mexico’s sun-soaked Caribbean coastline, this expansive resort offers an exceptional experience for families seeking both relaxation and adventure.

With over 1,300 elegantly appointed rooms, including Superior Family Suites with interconnecting spaces and high-end amenities, Moon Palace Cancun ensures every member of the family feels at home. All accommodations feature double whirlpool tubs, private balconies and thoughtful touches like pillow menus, choice of scents, in-room diffusers and 24-hour room service.

Families will find no shortage of entertainment. Children can explore The Playroom Kids Club (ages 4–12), enjoy the splash zone and kiddie pool, or challenge themselves on the FlowRider® Double Wave Simulator. For older children and teens, the WIRED Lounge offers arcade games, consoles, and more. Meanwhile, adults can unwind at the AWE Spa, enjoy a round of golf on the Jack Nicklaus Signature Course, or simply relax by the pool with a cocktail in hand.

Dining is a highlight, with a selection of diverse restaurants offering everything from traditional Mexican and gourmet Italian to Asian teppanyaki and wood-fired pizza. Each venue is designed to cater to all ages and palates, while attentive service ensures a seamless experience.

With top-shelf drinks, complimentary Wi-Fi, nightly entertainment, and a wealth of activities all included, Moon Palace Cancun redefines the standard for luxury family holidays. Whether you're seeking beachfront relaxation, unforgettable excursions, or moments that bring the whole family together, this resort delivers with style, comfort, and world-class service. Book today with no hidden fees.

  • 5-star, luxury resort just 10 minutes from Cancun International Airport
  • Guests enjoy full access to the neighbouring Moon Palace Nizuc, giving families double the pools, restaurants, and entertainment.
  • From the FlowRider® wave simulator and Jack Nicklaus Signature golf courses, Moon Palace Cancun offers non-stop activities.
Overview

At a glance

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Awards

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2023

  • Travelers Choice 2023
  • Travelers Choice

2022

  • Travelers Choice 2022
  • Travelers Choice

2018

  • Certificate of Excellence 2018
  • Traveler's Choice
  • Traveler's Choice - Family

Other

  • GreenLeader Platinum
  • GreenLeader Platinum - Platinum level
Tags
AdventurousScenicBeachfrontFamily
Accommodation

Spacious, stylish, and family-focused, the resort’s wide selection of suites, including interconnecting options, offer luxury touches and home-from-home comfort.

Room Amenities at Moon Palace Cancun

  • Whirlpool tub
  • 24-hour room S=service
  • CHI® bath amenities dispensers & Natura Bissé soap
  • Coffee maker
  • Premium liquor dispenser
  • Bathrobes & slippers
  • Private bathroom with shower
  • Direct-dial telephone
  • Iron & ironing board
  • Digital safe
  • High-speed Wi-Fi
  • CHI® hair dryer and straightener
  • Welcome bottle of wine
  • Smart TV with Google Chromecast®
  • Individually controlled air conditioning
  • Alarm clock
  • Mini-bar with sodas, bottled water, juices, domestic and imported beers (refreshed daily)

Room Categories at Moon Palace Cancun

  • Superior Deluxe Garden View
  • Superior Deluxe Ocean View
  • Superior Junior Suite Golf Course View with Golf Cart Included
  • Superior Honeymoon Suite
  • Swim-Up Suite
  • Superior Governor Suite
  • Governor Ocean Front Suite
  • Superior Family Deluxe
  • Superior Two Bedroom Suite Golf Course View
  • Superior Two-Bedroom Presidential Suite

Superior Deluxe Garden View

  • 45 sqm
  • 1 king-sized bed or 2 double beds
  • Private balcony
  • Garden view
  • Max occupancy: 4 guests

Superior Junior Suite Golf Course View with Golf Cart Included

  • 65 sqm
  • 1 king-sized bed
  • Private balcony or terrace
  • Golf course view
  • Max occupancy: 2 guests
Superior Deluxe Ocean View
  • 45 sqm
  • 1 king-sized bed or 2 double beds
  • Private balcony
  • Ocean view
  • Max occupancy: 4 guests
Superior Honeymoon Suite
  • 45 sqm
  • 1 king-sized bed
  • Private balcony
  • Ocean view
  • Max occupancy: 2 adults
Swim-Up Suite
  • 45 sqm
  • 1 king-sized bed or 2 double beds
  • Private terrace
  • Garden/pool view
  • Max occupancy: 4 guests
Superior Family Deluxe
  • 90 sqm
  • 1 king-sized bed & 2 double beds
  • Private balcony
  • Garden view
  • Max occupancy: 6 guests
Superior Governor Suite
  • 90 sqm
  • 1 king-sized bed
  • Private balcony
  • Ocean view
  • Max occupancy: 4 guests
Governor Ocean Front Suite
  • 90 sqm
  • 1 king-sized bed
  • Private balcony
  • Ocean Front
  • Max occupancy: 4 guests
Superior Two-Bedroom Suite Golf Course View
  • 282.8 sqm
  • 1 king-sized bed & 2 double beds
  • Private terrace
  • Golf course view
  • Max occupancy: 6 guests
Superior Two-Bedroom Presidential Suite
  • 166.8 sqm
  • 1 king-sized bed & 2 double beds
  • Golf cart included for personal use
  • Private terrace
  • Ocean view
  • Max occupancy: 6 guests
Dining

Restaurants at Moon Palace Cancun

Moon Palace Cancun takes all-inclusive dining to another level, serving global flavours that cater to every craving and every age.

Agra

  • A la carte
  • Cuisine: Indian
  • Opening times:
  • Dinner: 18:00-23:00

Momo

  • A la carte
  • Cuisine: Pan-Asian
  • Opening times:
  • Dinner: 18:00-23:00

Gondola

  • A la carte/buffet
  • Cuisine: Italian
  • Opening times:
  • Breakfast buffet: 07:00-11:30
  • A la carte dinner: 18:00-23:00

Bugambilias

  • Buffet
  • Cuisine: Mexican
  • Opening times:
  • Breakfast: 06:45-11:00
  • Lunch: 12:30-17:00
  • Dinner: 18:00-23:00

Palapa Asadero

  • A la carte/buffet
  • Cuisine: International
  • Opening times:
  • Buffet lunch: 11:30-16:30
  • A la carte dinner: 18:00-23:00

Pier 8

  • A la carte/buffet
  • Cuisine: Seafood & Grill
  • Opening times:
  • Buffet lunch: 12:00-16:30
  • A la carte dinner: 18:00-23:00

Smoked

  • Texas-style BBQ
  • Opening times:
  • Lunch: 12:00-17:00

Trattoria

  • A la carte
  • Cuisine: Italian
  • Opening times:
  • Dinner: 18:00-23:00

Riviera Maya

  • A la carte
  • Cuisine: Mayan/Yuctan
  • Opening times:
  • Breakfast: 07:00-11:30
  • Lunch: 12:30-16:30
  • Dinner: 18:00-24:00

Pepe’s Pizza

  • Pizza
  • Opening times: 12:30-22:00

Poolside Pizza

  • Pizza
  • Opening times: 10:00-16:00

Café Bistro

  • Café
  • Open 24hrs

Bars

  • Lobby Bar
  • Los Columpios Bar
  • VIP Lounge Bar
  • Sky Bar
  • Noir Night Club
  • 19th Hole Bar
Facilities

Moon Palace Cancun is packed with thoughtful amenities to elevate your stay, from lagoon-style pools and dedicated kids’ areas to 24-hour room service, boutique shopping, and on-site concierge support for a truly effortless holiday experience.

  • Concierge
  • 24-hour room service
  • Complimentary Wi-Fi
  • Wedding services (£)
  • Beauty salon (£)
  • Spa boutique (£)
  • Doctor on call 24 hrs (£)
  • Dry cleaning & laundry service (£)
  • Gift shop (£)
  • Jewellery store (£)
  • Palace Vacation Planners (£)
  • Taxis available 24 hrs (£)
  • Cribs & rollaway beds (upon request)
  • Wheelchairs (upon request)
  • Currency exchange
  • Ice machines
  • ATM machine
  • Complimentary self-parking
  • Palace Rent-A-Car (£)
  • Shuttle to Moon Spa & Golf Club
  • Lobby-to-Lobby Shuttle
  • Jack Nicklaus Signature Golf Course (£)
  • Golf Academy (£)
  • Nanny Service (£)
Leisure

From beachside activities and nightly entertainment to golf, water sports, and even an arcade lounge, every day brings something new for the whole family to enjoy.

Sports

  • Beach soccer
  • Beach volleypool
  • Pool volleyball
  • 2 tennis courts
  • 4 pickleball courts
  • 1 basketball court
  • Golf

Water Sports

  • Non-motirized water sports

Other Activities

  • 1 Outdoor pool with 3 sections
  • Flowrider® Double Wave Simulator
  • 6 double whirlpool tubs
  • Yoga
  • Pilates
  • Meditation garden
  • Mini Golf
  • Bicycles
  • Pool
  • Table tennis
  • Board games
  • Noir Night Club
  • WIRED Lounge
  • O Spa
  • Daily activities
  • Nightly entertainment
  • Private beach

Kids Facilities

  • The Playroom Kids Club
  • Skate’n play
  • Playground
Spa & Wellness

AWE Spa

The AWE Spa is a sanctuary for parents and couples alike, offering indulgent treatments and serene spaces designed to refresh body and mind.

  • Facials
  • Massages
  • Body & soul
  • Body wraps
  • Beauty Salon
  • Bath therapies
  • Treatment rooms
Faq's

Resort FAQs

Here are some frequently asked questions about Moon Palace Cancun.

How much does it cost to stay at Moon Palace Cancun?

The cost of your stay at Moon Palace Cancun will depend on a number of factors including when you go and which room type you book. However, you're guaranteed to see the best prices anywhere by signing up to access our Subscriber Exclusive offers.

What are the check-in/out times at Moon Palace Cancun?

Check-in at Moon Palace Cancun is from 15:00. Check-out is until 12:00.

Is Moon Palace Cancun suitable for families with young children?

Yes, Moon Palace Cancun is perfect for families with children of all ages. The resort offers family suites, a kids' splash zone, The Playroom Kids Club (ages 4–12), and the WIRED Lounge for older children.

Do guests at Moon Palace Cancun have access to Moon Palace Nizuc?

Yes! Guests staying at Moon Palace Cancun enjoy full access to the facilities, restaurants, and pools at Moon Palace Nizuc, giving families even more dining options, leisure spaces, and ways to enjoy their stay.

What’s included in the all-inclusive package at Moon Palace Cancun?

The all-inclusive experience at Moon Palace Cancun covers unlimited dining and drinks, 24-hour room service, daily activities, nightly entertainment, non-motorised water sports, complimentary Wi-Fi, and even access to the sister resort, Moon Palace Nizuc.

Palace Resorts

Excellent value all-inclusive holidays push Palace Resorts right to the forefront of Mexican-Caribbean holidaymaking. Complete with spas, excellent dining and resort credit for all holidaymakers, Palace Resorts are great if you're trying the Mexican-Caribbean for the first time.

Find out more about Palace Resorts

From the Blog

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These eco-friendly Caribbean resorts deliver the wow! As well as a reduced carbon footprint.   Eco-friendly Caribbean resorts are the perfect marriage of luxurious living and environmentally good vibes.  If you can relax on your trip knowing the stunning hotel you’re reclining at has a green agenda, then it makes for an even more enjoyable trip.  In this blog, we’ll shine an energy-efficient light on six awesome resorts delivering eco-consciousness with their luxurious amenities. So let’s introduce you to the resorts and talk more about what the travel industry is doing to go greener. 6 Eco-Friendly Caribbean Resorts Sunset At The Palms Secrets St James Montego Bay The Verandah Resort & Spa Moon Palace, Cancun Colony Club by Elegant Hotels Bay Gardens Sunset At The Palms Escape to the verdant world of Sunset At The Palms. In this awesome resort, you can spend your days relaxing among the lush space among the trees. Treehouse accommodation offers a real feel of natural living. In addition to the au naturale feel of the rooms, this lofty base in the canopy also allows you the chance to feel closer to nature. Away from the rooms, a list of activities like kayaking, windsurfing, and snorkelling offers more opportunities to learn more about the local ecosystem.  Secrets St James Montego Bay A stunning five-star resort, Secrets St James Montego Bay finds itself in an incredible area of Jamaica. But it also holds  Travelife Gold and Rainforest Alliance certification, so you know it’s more than just a pretty hotel. The resort is challenging climate change by minimising the amount of waste it produces. Moreover, activities like beach clean-ups and local cultural adventures have been added to its leisure offering – so can get involved too! The Verandah Resort & Spa Moving over to incredible Antigua, The Verandah Resort & Spa is carrying the green flag for luxurious resorts on the island.  The resort helps visitors learn more about the surrounding area while utilising products and services from local producers. This commitment to working with regional farmers and creators has led to Verandah gaining Green Globe certification.  Nowadays everything the resort does is geared around improving the local community and the quality of life for its residents.  Moon Palace, Cancun With a name like Moon Palace, you already know this place is going to do a great job of blending environmental practices with luxurious amenities.  As a five-star beachfront resort, Moon Palace has the high-end touches completely wrapped up. But through its commitment to recycling, it’s also bossing the green game too.  An organic ‘market garden’ on-site cultivates microgreens, used to add those finishing touches to gourmet dishes. 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From trying local cuisine when you’re away to offsetting your carbon footprint by donating to a number of environmental charities.  A nice place to start though is by ensuring the resort you’ve chosen is committed to the cause too. We have our eco-conscious collection, plus the six resorts featured here. All these resorts have achieved TripAdvisor GreenLeaders Programme accreditation.  Explore More Green Caribbean Resorts While the six resorts we’ve outlined are doing great things to challenge climate change, there are more out there.  Our collection of eco-friendly Caribbean resorts is designed to place the green […]

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Ranked among the Top 25 Hotels for Families in the TripAdvisor Travellers’ Choice Awards 2018, Moon Palace Cancun is a family-friendly oasis that buzzes with endless possibility and energy, both day and night. Here, your only responsibility is to kick-back and immerse yourself in unparalleled service, signature amenities, word-class dining and more.

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Videos
Thumbnail from the video Moon Palace Golf & Spa Resort Mexico.

Moon Palace Golf & Spa Resort Mexico

Moon Palace Golf & Spa Resort is Cancun's answer to Las Vegas. Tonnes of restaurants to choose from, and some of the best resort entertainment in Mexico, prepare to be dazzled!

Thumbnail from the video Moon Palace Golf & Spa Resort Mexico Entertainment.

Moon Palace Golf & Spa Resort Mexico Entertainment

Moon Palace Golf & Spa Resort know how to put on a show! From Enrique Iglesias to Shakira, plus loads of fun day-time activities to get involved with, you'll never be short of entertainment.

Thumbnail from the video Moon Palace Golf & Spa Resort Mexico Bars & Restaurants.

Moon Palace Golf & Spa Resort Mexico Bars & Restaurants

Moon Palace Golf & Spa Resort has a staggering 17 restaurants! Top tip: book a table at the tepanyaki restaurant and let one of the incredibly talented chefs cook dinner in front of you. So fresh!


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